Support

How can we help?

Email [email protected] with what happened, what you expected, and your iOS version. Please do not include passwords, payment-card details, or sensitive goal text.

Planning and recalibration

Your plan remains yours. When Ocho proposes a recalibration, you can accept it, edit it, or keep your current plan. If a proposal looks wrong, keep the plan and tell us what was missing.

Purchases and restore

Apple manages App Store charges, renewals, and cancellations. Use Restore Purchases inside Ocho if an active purchase is not recognized. For a refund request, use Apple’s purchase support.

Privacy and deletion

Read the privacy policy or follow the data deletion instructions. Privacy requests can be sent to [email protected].